Applications should be sent to: itassistant@courtecowas.org 

 ROLE OVERVIEW

Under the supervision of the IT Officer/Webmaster. He/she shall acquire, deploy and support the information systems technology (hardware and     software) in line with the needs and approved standards of the organization.

ROLE AND RESPONSIBILITIES

• Assist in design and implementation of the delivery of IT/IS Solutions for supporting the organization’s processes;
• Deployment and support of the information systems technology (hardware and software) in line with the needs and approved standards of the organization;
• Perform systems, network, communications and data base management and administration;
• Design, implement and operate scalable, highly available and fault tolerant systems;
• Ensure the availability, performance and security of IT systems and applications at the Court;
• Investigate, Diagnose and Classify incidents for users;
• Identify customer service trends; determine system improvements;
• Serve as second level support for all deployed systems;
• Develop user guides on systems and applications and help conduct user training when necessary;
• Provide timely status updates of support activities to the line supervisor.
• Assist in the application of appropriate frameworks with which to implement policies, standards and guidelines designed to achieve the Information Technology policy objectives of the Court.
• Assist in the regular review of the standards and guidelines in accordance with the evolution of the IT environment and technology innovations;
• Perform any other duty as may be assigned by the supervisor.

 ACADEMIC QUALIFICATIONS AND EXPERIENCE

       EDUCATION:       

• Bachelor’s degree (or equivalent) in computer science, computer engineering, business systems analysis & design, information systems management or any related ICT field from a recognized university;

       EXPERIENCE:  

• 5 years progressively responsible experience in planning, web design, development, implementation and maintenance of information and communication technologies;
• Good knowledge of ECOWAS ICT infrastructure and IT strategy as it relates to user area(s);
• Knowledge of all aspects of the design, development, management, implementation and maintenance of complex web projects using web content management systems and technologies;
• Knowledge of relevant high-level web programming languages (PHP, ASP, ASP.NET, HTML, CSS, etc.) and programming skills, including structured/object-oriented design, relational systems (MS-SQL/MySQL), web platforms (Linux/Apache/Windows), scripting (JavaScript, jQuery, Perl, Linux shell scripts) and query languages;
• Good knowledge of security controls, governance processes and compliance validation;
• Knowledge of TCP/IP networking concepts and protocols, advanced technical knowledge of common network protocols (DNS, HTTP/HTTPS) and network security concepts;
• Ability to assess risks in line with information security objectives and risk tolerance of the organization;
• Ability to present and explain technical information to diverse types of audience (management, users, vendors and technical staff).

AGE LIMIT : Be below 50 years old. This provision does not apply to internal candidates

ECOWAS KEY COMPETENCIES

• • Must have the ability to communicate fluently in one of the official languages of the Community; English and/or French and/or Portuguese.
  • A good knowledge of one of the other official languages would be an added advantage.

  Leadership

  • Ability to engage in positive approaches to team work, participate actively in discussions and the achievement of team goals;
  • Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor;
  • Ability to build capacity of self and others by sharing knowledge, tools, expertise and experience with others to remain proficient and well informed in the execution of assigned role.

  Client Service Orientation

  • Well-developed interpersonal, listening and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions;
  • Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required;
  • Ability to work as part of a team with the ability to explain client interactions to resolve concerns, problems and improve services;
  • Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services;
  • Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.

  Multicultural Sensitivity & Diversity

  • Ability to apply culturally-relevant and appropriate approaches with people from diverse cultural backgrounds;
  • Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies;
  • Good knowledge of diversity management as it relates to daily work expectations and assigned tasks.

  Knowledge of ECOWAS

  • Good knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities;
  • Ability to keep up-to-date with Departmental activities, schedules and goals of pertinence to own work team, functional area;
  • Excellent knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application;
  • Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.

  Analytical & Critical thinking

  • Excellent ability to maintain, process and provide accurate information as part of assigned tasks;
  • Ability to organize files and information for easy retrieval and record keeping;
  • Ability to spot mistakes, act promptly to correct them and learn from experiences;
  • Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement

  Communication

  • Excellent ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content;
  • Well-developed information sharing skills using technology and in accordance in established processes and practices;
  • Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner;
  • Proficiency in information communication technologies (ICT);
  • Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.

  Planning & Implementation

  • Ability to allocate time for specific task in a manner that will meet deadlines and quality/quantity expectations
  • Good organizational skills with an excellent ability to break down work into smaller parts and focusing on the most important steps first;
  • With appropriate guidance, ability to contribute to maintaining organizational performance standards throughout implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks;
  • Ability to monitor progress and to consider new goals in the context of assigned responsibilities;
  • Ability to follow through with commitments made to others